Managed IT Support Services
As with all companies, support for your IT infrastructure is a necessary part of business. It can be very costly for your company to be down due to an IT issue. It can cost your company lost productivity, customers, or even sales. When it does happen, you need to ensure that you have a team in place that will be able to troubleshoot and diagnose the issue, as well as resolve it and return services to normal working order as quickly as possible.
The IT Team uses RMM (Remote Monitoring and Management) to continuously monitor the status and running state of each system. Such details include information about each system’s memory, CPU performance, OS status, running services, processes, anti-virus, etc. are continuously reported to us tickets are automatically generated for any issues.
Your IT support can be handled a couple of different ways. Some larger companies have their own "In House" IT department and a whole team of experts behind it who take care of all of the company's needs. This can be costly and not effective for businesses that do not need a full time IT staff.
Another option for handling your support needs is through outsourcing. There are many benefits to outsourcing. Especially when it comes to expenses. Keeping a staff of technicians and engineers is very costly in just payroll alone. And with the extra cost of insurance, training and benefits, a great portion of the IT budget is used for staffing your helpdesk. With outsourcing, you can eliminate some or all of that expense.
That's were we come in. We specialize in supporting small to medium sized businesses with 1 to 99 employees. We have a pool of IT talent that can handle any IT task that you may have. And when you need help with a task or issue, we assign the appropriate resource to that task to get the job done correctly and in a timely manner.